Dedicated 24/7 support for guests

Communicating with guests and responding to queries takes time. That’s why we take the hassle away from hosts and liaise directly with them. What's more, our guest communication team is available 24 hours a day, 7 days a week.

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Multi-platform listing and fully managed service.

Swift response to guests' inquiries

To ensure your property stays visible in Airbnb searches, we suggest replying to inquiries within 24 hours. Responding later could be marked as a delayed response, lowering your property visibility in search results. Our team is here to help you avoid this situation by providing 24/7 support for guest questions and concerns. We answer 90% of messages within 1 hour, so your guests won’t be waiting around.

24/7 guest communication support

Guests have the option to reach out to us directly through email or a dedicated helpline. Our team is available around the clock to provide support whenever needed.

24/7 guest communication support

Guests have the option to reach out to us directly through email or a dedicated helpline. Our team is available around the clock to provide support whenever needed.

Elevate your guest communication rating

We’ve earned impressive ratings on Trustpilot, and it’s for a good reason – Our guest communication experts are trained to promptly assist your guests while keeping a high standard of service.

We’re bilingual

Our team is able to speak to guests in a number of different languages which certainly comes in handy when dealing with international bookings or enquiries.

We’re bilingual

Our team is able to speak to guests in a number of different languages which certainly comes in handy when dealing with international bookings or enquiries.

3 reasons to choose StayQ

Property experts

We’re well-known in the property management industry and have a proven track record of increasing rental revenue by up to 46%

Tech-savvy

We’re always working hard to keep up with advancing technology. This enables us to provide a high-quality and seamless service for both guests and landlords.

Excellent Reviews

Our London-based team are professionals when it comes to handling property management. We’re highly rated on Trustpilot, Google, Airbnb and more.

Tips for effective guest communication

Managing guest queries is crucial for hosting a short-term rental property. However, addressing multiple questions or providing extensive support can be time-consuming. Here are some tips on how you can communicate with your guests more efficiently…

Create a house manual that answers FAQ

An easy way to reduce the number of repetitive questions from guests is to create a house manual. This would ideally include information such as house rules, wifi name and password, instructions on how to utilise appliances (eg. washing machine, dishwasher, etc.), a list of useful telephone numbers (eg. pharmacist, takeaway restaurant, etc.) or a list of supermarkets and shops nearby. The more information you provide to your guests, the less likely they will need to contact you for additional details.

Create a house manual that answers FAQ

An easy way to reduce the number of repetitive questions from guests is to create a house manual. This would ideally include information such as house rules, wifi name and password, instructions on how to utilise appliances (eg. washing machine, dishwasher, etc.), a list of useful telephone numbers (eg. pharmacist, takeaway restaurant, etc.) or a list of supermarkets and shops nearby. The more information you provide to your guests, the less likely they will need to contact you for additional details.

Send automated messages

Staying in touch with your guests helps to give a good impression and increases the likelihood of your guests leaving a positive review. If you’re short on time or frequently find yourself sending similar responses, consider using Airbnb’s ‘scheduled messages tool’ to send automated messages. This feature enables you to create message templates and automatically send them based on guest actions like booking, check-in, or check-out. You can even use it to send helpful messages during their stay or provide information about local attractions and amenities.

Partner with us

Delegate the responsibility of guest communication to us and enjoy a stress-free property rental experience. Our team is available 24/7 to handle inquiries, manage bookings, and vet guests, allowing you to relax knowing everything is being taken care of.

Partner with us

Delegate the responsibility of guest communication to us and enjoy a stress-free property rental experience. Our team is available 24/7 to handle inquiries, manage bookings, and vet guests, allowing you to relax knowing everything is being taken care of.
  • WHAT COSTUMER SAYS

From our happy homeowners.

120k+ Satisfied Costumers
"Venturing into Airbnb with my property was a completely new experience for me. Smarthost has provided me with a clear overview of all income and expenses linked to the flat. Their operations run smoothly, with precision and reliability at the core. What truly sets them apart, though, is their dedication and personal approach."
John Williams Software Engineer
"Since partnering with StayQ, my property business has taken off. The team is excellent at marketing the property, engaging with guests, and independently resolving any issues that arise. I find myself simply checking my personal dashboard occasionally and watching the earnings flow into my account. Fantastic work!"
Emma Thompson Marketing Executive
"StayQ optimised everything in my Airbnb business, making guest management and housekeeping so easy. Thanks to their efficient service, I can focus on my practice without worrying about my hosting responsibilities. StayQ has truly made it possible for me to be an Airbnb host without stretching my schedule too thin."
Carlos Rodriguez Entrepreneur
“A whole new Airbnb journey for me. I'm impressed with StayQ's user-friendly platform that displays property performance and monthly earnings. No longer do I worry about maintenance or chatting with guests - that's all handled. Thanks to StayQ for easing my life and expertly managing my rental properties.”
Sophia Liu Financial Analyst
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London, UK

StayQ Estate appears to be a real estate or property management firm, potentially focusing on providing high-quality housing options or investment opportunities.

Call Us : 1 (123) 234 1234
We are open from Monday to Friday
00.90 AM - 17.00 PM

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